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The roadmap to accessibility maturity: TIAA's journey

Learn the essential steps in building, growing and maturing an impactful enterprise accessibility program from leading industry experts.

TIAA and Forrester logos

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In this fireside chat, guest speaker Gina Bhawalkar, Principal Analyst at Forrester Research, provides a backdrop for digital accessibility trends, best practices, and the key challenges modern organizations face in establishing sustainable programs.

Lesley Hanlin, Head of Accessibility and Inclusion at TIAA,  shares her program journey–from initial tactical missteps to a completely transformational approach–and the strategies that ultimately helped TIAA “shift accessibility left” and win the trust of development teams.

The result? A sustainable program that delivers accessible experiences to all customers.

In this presentation, attendees will learn: 

  • TIAA’s “pillar” approach and strategic consulting roadmap that positioned them for success
  • How to leverage awareness campaigns to secure executive buy-in
  • Strategies for overcoming objections and hesitations from stakeholders
  • The mindset shift needed to move away from the break-fix cycle
  • The importance of trackable metrics to show impact and results

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Transform your program today

Bring your colleagues for this fireside discussion with featured experts.

In this presentation, attendees will:

  • Gain insight into the digital accessibility landscape in 2024
  • Learn how to unite distributed accessibility experts and dev teams
  • Develop solutions on how to prevent costly program regression
  • Engage in live Q&A with special guest presenters

About the presenters

headshot of Gina BhalwalkarGina Bhawalkar

Principal Analyst, Forrester Research

Gina’s research focuses on experience design, the intersection of diversity, equity, and inclusion (DEI) and design, and digital accessibility. Gina established and now leads Forrester’s coverage of the digital accessibility space and has a deep background and interest in the topic. She advises organizations on how to establish and scale sustainable accessibility practices. Her research on accessibility has appeared in publications such as The Wall Street Journal and The Financial Brand, and she is a frequent speaker at accessibility conferences and events. Gina’s other areas of expertise include how to build and scale an experience design practice; inclusive design; design systems; and the intersection of user experience (UX) and customer experience (CX).

 

 

Lesley Hanlin headshotLesley Hanlin

Head of Accessibility and Inclusion, TIAA

Lesley Hanlin, CPACC, currently the Head of Accessibility and Inclusion at TIAA, is an inclusive leader who believes everyone deserves a secure retirement and equal access to TIAA’s digital content regardless of ability or background. This year, Lesley has been recognized as a leader in her field, receiving the prestigious 2024 Icon Award for Top 50 DEI Professionals. She is committed to fostering digital experiences that embrace Universal Design Principles to maximize access for everyone.