Technical Writer

Based anywhere in the U.S.

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Department

Development

Location

Based anywhere in the U.S.

Position type

Full Time

Work Type

Full Remote

Position Description

We are looking for candidates who are passionate about creating easy-to-use product software documentation for both technical and non-technical users. In this role, you will write documentation for accessibility testing software for mobile apps. The role includes documenting technical software (which may not have a graphical user interface) for app developers. It also includes writing step-by-step instructions for non-technical audiences who use a UI-based version of our testing tools. Lastly, it includes writing educational content to help users understand accessibility guidelines and accessibility test results.

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Primary Responsibilities

  • Write and maintain detailed technical documentation for developers explaining how to implement and use API-based accessibility testing software for their mobile apps.
  • Write and maintain end-user documentation for non-technical testers explaining how to install and use UI-based accessibility testing tools for their mobile apps.
  • Write release notes for product releases
  • Work with product owners and developers to produce and explain code samples, API documentation, development workflows, and other technical content.
  • Work with accessibility experts to incorporate accessibility information into documentation, including easy-to-understand explanations of accessibility findings and detailed remediation advice, including code samples.
  • Contribute to the information architecture and customer-facing messaging related to product documentation.
  • Work with training instructors to ensure customers have appropriate documentation to be successful in using accessibility testing software products.

Requirements

  • Technical experience:
    • Experience writing markdown and HTML
    • Experience using code repository tools, such as GitHub, to commit changes and create pull requests
    • Ability to learn and apply knowledge of technical concepts to documentation writing, such as:
      • Modern app development languages, such as native app development with Swift and Kotlin, cross-platform app development with React Native, Flutter, or .NET MAUI, and hybrid app development utilizing webviews
      • Automated app testing technologies such as Espresso, XCUITest and Appium
      • Modern data formats, such as JSON
    • Ability to learn and apply knowledge of accessibility concepts to documentation writing, such as Web Content Accessibility Guidelines (WCAG).
  • Technical writing experience:
    • 2-3 years of experience with writing and maintaining user documentation for developer-focused software products
    • Knowledge of technical writing standards
  • General:
    • Outstanding written and verbal communication skills
    • Strong ability to learn new technologies quickly
  • Education:
    • Bachelor’s Degree
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About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With 875,000+ extensions installed and 8,000+ audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Deque employees smiling with their hands raised in the air at a big group event outdoors Screenshot of many Deque employees smiling in a Zoom together A Deque employee getting axe throwing lessons

Career Fulfillment

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic.

Deque’s core values are central to our culture of customer satisfaction. Do you share them?

Innovation with results that matter
Deliver what you promise
Can-do attitude
Open, direct & respectful communications
We care deeply
We practice humility

How to Apply

Thank you for your interest in joining our exciting company! Submit your application anytime.

If you’re looking to stand out, include a cover letter explaining your interest in joining Deque and how you align with our Core Values. We also recommend including any key attributes that differentiate you as a candidate.

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.

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“

Let’s broaden your customer base and make practicing accessibility easy at the same time.”

— Preety Kumar CEO, Deque Systems