Department
Development
Location
Based anywhere in the U.S.
Position type
Full Time
Work Type
Full Remote
Position Description
You will work on customer sites to install, upgrade, administer and maintain Deque’s products so that they are highly available, performant and secure. Our typical on-premise installation is a RedHat Linux environment where you perform system administration and application administration functions. You will coordinate with customer representatives and Deque support staff to ensure good customer service.
You will need to either have or be able to obtain, within 60 days, a CompTIA Security+ CE and CompTIA Linux+ Certification. Other certifications may be required by our customer. You will also need to pass a Department of Defense background security check within the first six months of employment.
Primary Responsibilities
- Assist with operations, administration and troubleshooting of Deque applications running within the customer’s managed environment
- Interface with customer to resolve technical issues involved with the operation of application servers hosting Deque products
- Manage all aspects of customer-reported issues, including producing clear, concise problem reports that describe customer issues
- Work with Deque teams to ensure the success of the customer with our products
Requirements
- Possess (preferred), or the ability to acquire (60 days after hire), [d][e]CompTIA Security+ CE and CompTIA Linux+ Certification.
- Possess (preferred) or the ability to acquire (soon after hire) DoD 8570 Level II Certification (IAT II) with support from Deque.[f][g]
- 5+ years of experience with maintaining, administering, and troubleshooting servers operating RedHat Linux in mission critical production environments
- 1+ years experience with Microsoft SQL Server
- 3+ years of experience with system enterprise network architectures, and topologies, the design, research, development, and implementation of network solutions, and the resolution of networking issues
- Proven ability to drive customer issues to resolution and improve overall customer satisfaction.
- Ability to troubleshoot and analyze Linux configuration and proprietary applications to solve technical complex issues, offer alternative solutions, and make timely, logical decisions for problem resolution
- Experience administering Linux servers third-party applications in a cloud environment (Azure and AWS)
- Ability to work as part of team maintaining multiple customer deployments
- Possession of excellent customer service skills, including on the phone, e-mail, chat, and in person
- 3+ years in administration / troubleshooting web based applications. Our product suite utilizes tools that allow for the scripting and playback of website actions. This process requires the individual to analyze a webpage’s flow and script those in JSON / YAML files. This requires experience with Chrome’s Developer tools.
- 3+ years experience with HTML/Javascript
- HS diploma or GED
About Deque
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With 875,000+ extensions installed and 8,000+ audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.
Career Fulfillment
People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic.
Deque’s core values are central to our culture of customer satisfaction. Do you share them?
How to Apply
Thank you for your interest in joining our exciting company! Submit your application anytime.
If you’re looking to stand out, include a cover letter explaining your interest in joining Deque and how you align with our Core Values. We also recommend including any key attributes that differentiate you as a candidate.
Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.
Apply Now“Let’s broaden your customer base and make practicing accessibility easy at the same time.”
— Preety Kumar CEO, Deque Systems